Does global furniture delivery cover full international shipping, or just local drop-off?expand_more
MWL coordinates international delivery for qualified project packages, including packing, export documentation and destination handoff planning, not just a local courier drop.
Where do logistics and destination handoff sit in MWL's process?expand_more
They are the final two of five controlled stages: scope, specification, procurement, logistics and destination handoff. Installation remains a separate responsibility unless the written scope expressly includes it.
Can MWL ship a single furniture item, or only full project packages?expand_more
MWL is built around whole-home and project packages rather than isolated small orders, so delivery is priced and planned as part of a larger schedule.
Who handles installation once the furniture arrives on-site?expand_more
Installation can be coordinated through local partners or client-side contractors, supported by MWL's packing, labeling and handoff documentation.
At what point in the project is shipping actually planned?expand_more
Shipping is planned during procurement, not after production finishes, so packing, QC, production timing and destination access constraints are aligned before goods leave the factory.
What does pre-shipment furniture QC check?expand_more
A pre-shipment QC review checks the approved item reference, quantity, finish reference, visible condition, labeling, and packing readiness. MWL tracks the review against the approved schedule or BOQ and consolidates photos and findings. Any deviation is recorded as an exception for written disposition before release.
How do QC records relate to warranty terms?expand_more
QC records show the item's observed condition and checked references at the inspection or shipment stage. Warranty coverage, duration, exclusions, and claim procedures depend on the supplier's written terms and the project contract. MWL consolidates the QC and claim records without creating a separate warranty commitment.
How do packing lists connect to the BOQ?expand_more
The packing list should retain the BOQ item code or another traceable reference, with package, quantity, location, and shipment status. MWL reconciles the packing list to the approved BOQ and records substitutions, shortages, or split packages as exceptions. Receiving teams can then verify what was dispatched against what was approved.
Who handles customs and duties?expand_more
The written commercial terms should identify the importer of record and the party responsible for customs clearance, duties, taxes, and destination charges. MWL organizes information and handoff between the named parties, but does not assume these obligations unless the agreed scope assigns them.